Article 1 — Purpose

The purpose of these Terms of Sale (hereinafter the "Terms of Sale") is to set out the conditions under which Triptic provides its commercial services, namely:

• the subscription to and management of Subscriptions to the SaaS plans of the Platform;
• the processing of payments related to short-term rental Bookings between Hosts and Travelers.

The Terms of Sale supplement the Terms of Use. In the event of any conflict, the Terms of Sale shall prevail with respect to commercial and financial matters.

Article 2 — Subscriptions and pricing

2.1 Subscription plans

Triptic offers the following subscription plans:

Basic plan (free): access to the essential features of the Platform, including in particular: publication of Listings (unlimited properties), management of availability and rates by period, cleaning fee, instant booking, listing and pricing recommendations, multilingual listings, booking management, payment collection by credit card (Stripe), informational display of the tourism tax in the booking summary, in-app messaging with attachments, read-only address book, publication on triptic.io, automatic post-stay review collection, traveler profile, travel notebooks, and access to the social network.

Smart plan (EUR 19 excl. VAT per property per month): all the features of the Basic plan, plus: additional traveler fees, minimum/maximum length of stay, configurable arrival/departure days, booking lead time, calendar synchronization (iCal), listing promotion, PDF rental contract, security deposit management, automatic discounts, configurable cancellation policies, digital welcome book, managed address book, message templates and automated messages, dedicated website, display on dedicated website, review management, check-in/check-out inventory, and global statistics.

Pro plan (EUR 8 excl. VAT per property per month, minimum EUR 79 excl. VAT per month): all the features of the Smart plan, plus: API calendar synchronization, promotional codes, installment payments, online store, automatic traveler invoicing, bulk emails, bulk SMS, dedicated domain, concierge service directory, cleaning management, team to-do list, team management, Organization creation, owner contracts, performance by property and by owner, accounting export, and priority email support.

2.2 Prices

The prices in force are displayed on the pricing page of the Platform. They are stated in euros, all taxes included, including applicable VAT. Triptic reserves the right to change its prices at any time. Any price change will be notified to the Member at least thirty (30) days before its entry into force and will only apply from the next renewal of the Subscription.

Article 3 — Subscription and term

3.1 Subscription

Subscription to a paid Subscription is made online from the Platform. The Member chooses their plan, their billing frequency (monthly or annual) and proceeds with the payment via the Stripe service provider.

3.2 Term and renewal

The Subscription is taken out for a term corresponding to the chosen frequency (one month or one year) and is automatically renewed by tacit renewal for an identical term, unless terminated by the Member under the conditions provided for in Article 8.

3.3 Plan change

The Member may change plans at any time (upgrade or downgrade). In the event of an upgrade, the new price is applied immediately on a pro rata basis for the remaining period. In the event of a downgrade, the change takes effect at the next renewal and the features excluded from the new plan become inaccessible on that date.

Article 4 — Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer Member has a period of fourteen (14) days from the subscription to the Subscription to exercise their right of withdrawal, without having to provide reasons or pay penalties.

However, in accordance with Article L.221-28 of the French Consumer Code, if the Member has expressly requested the immediate provision of the Service and has expressly waived their right of withdrawal, this right may no longer be exercised. The amount due will be calculated on a pro rata basis for the period elapsed.

To exercise this right, the Member sends their request for withdrawal by email or via the contact form on the Platform. The refund is made within fourteen (14) days following receipt of the request, by the same payment method as the one used for the subscription.

Article 5 — Payment of Subscriptions

Payment of Subscriptions is made by credit card via the secure payment service provider Stripe. The debit is made automatically at each billing due date (monthly or annual).

In the event of payment failure, Triptic will inform the Member and may suspend access to paid features after a reasonable period (72 hours) and two unsuccessful debit attempts. The Member retains access to the features of the Basic plan.

Article 6 — Payment of Bookings

6.1 Commission-free model

Triptic does not charge any commission on Bookings. Triptic's monetization is based exclusively on the Subscriptions taken out by Hosts and Organizations. The only fees applied to Booking transactions are those of the Stripe payment service provider, which are borne by the Host.

6.2 Payment flow

Payment for a Booking is processed as follows:

1. The Traveler proceeds with a bank pre-authorization for the amount of the stay (price of the property) via Stripe at the time of the Booking request. The tourism tax is not included in this amount (see Article 6.3).
2. The Host has a period of twenty-four (24) hours to confirm or decline the Booking.
3. In the event of confirmation, the pre-authorization is captured (the amount is actually debited from the Traveler).
4. If the Host does not respond within the allotted time, the pre-authorization automatically expires and the Booking is cancelled at no cost to the Traveler.
5. Payment to the Host is made via Stripe Connect on the day after the Traveler's arrival date.

6.3 Tourism tax

The tourism tax is not collected by Triptic and does not transit through the Platform.

In accordance with Articles L.2333-26 et seq. of the French General Code of Local Authorities, the tourism tax is owed by the Traveler and must be collected directly by the Host. The Host is solely responsible for:

• calculating the amount of the applicable tourism tax, based on the classification of their property, the rates set by the relevant local authority and the composition of the Traveler group (number of persons subject to the tax, exemptions for minors, etc.);
• collecting this tax directly from the Traveler, by any means of their choice (in cash, by transfer, or by any other means);
• declaring and remitting the tourism tax to the relevant local authority, within the deadlines and in accordance with the procedures provided for by local regulations.

For information purposes, the estimated amount of the tourism tax may be mentioned in the Booking summary presented to the Traveler on the Platform, based on the classification information provided by the Host. This mention is purely indicative and constitutes neither a commitment by Triptic as to its accuracy, nor a responsibility for collection by the Platform.

Triptic disclaims all liability in the event of the Host's failure to comply with their obligations regarding the tourism tax (incorrect calculation, failure to collect or remit).

Article 7 — Cancellation policies

7.1 Host cancellation policy

Each Host chooses, for each Listing, one of the following cancellation policies, the conditions of which are brought to the Traveler's attention prior to any Booking:

a) Flexible policy

The Traveler may cancel free of charge up to twenty-four (24) hours before the arrival date and obtain a full refund of the price of the stay (excluding Stripe fees, where applicable). Any cancellation occurring less than twenty-four (24) hours before arrival shall give rise to full payment of the stay.

b) Moderate policy

The Traveler may cancel free of charge up to five (5) days before the arrival date and obtain a full refund. Any cancellation occurring between five (5) days and twenty-four (24) hours before arrival shall give rise to a refund of fifty percent (50%) of the price of the stay. Any cancellation occurring less than twenty-four (24) hours before arrival shall give rise to full payment.

c) Strict policy

The Traveler may cancel free of charge up to fourteen (14) days before the arrival date and obtain a full refund. Any cancellation occurring between fourteen (14) days and forty-eight (48) hours before arrival shall give rise to a refund of fifty percent (50%) of the price of the stay. Any cancellation occurring less than forty-eight (48) hours before arrival shall give rise to full payment.

d) Non-refundable policy

No refund is granted in the event of cancellation by the Traveler, regardless of the date of the cancellation. This policy must be clearly indicated on the Listing.

7.2 Triptic grace period

Regardless of the cancellation policy chosen by the Host, Triptic grants the Traveler a grace period of twenty-four (24) hours after confirmation of the Booking, provided that the arrival date is more than seven (7) days away. During this period, the Traveler may cancel their Booking and obtain a full refund.

7.3 Prohibition of cancellation by the Host

The Host undertakes to honor any Booking that they have confirmed. The cancellation of a confirmed Booking by the Host is prohibited, except in the cases exhaustively listed below (hereinafter "Exceptional Circumstances"):

• force majeure within the meaning of Article 1218 of the French Civil Code (natural disaster, epidemic, administrative requisition, etc.);
• damage rendering the property uninhabitable (fire, major water damage, collapse, etc.);
• death or hospitalization of the Host or a member of their close family;
• administrative or judicial decision prohibiting the rental.

A Host invoking Exceptional Circumstances must inform Triptic without delay via the cancellation form provided for this purpose on the Platform and provide any conclusive supporting documents within forty-eight (48) hours (insurance certificate, medical certificate, prefectural order, etc.). Triptic reserves the right to refuse the cancellation if the supporting documents are insufficient or if the reason given does not fall within Exceptional Circumstances.

In any event, any cancellation by the Host, whether justified or not, shall result in a full refund to the Traveler of the price of the stay collected via the Platform. The tourism tax, not being collected by Triptic, is not concerned by this refund.

7.4 Penalties for unjustified cancellation by the Host

Any cancellation by the Host that does not fall within the Exceptional Circumstances referred to in Article 7.3 constitutes a breach of these Terms of Sale and shall give rise to the application of the following progressive penalties, assessed over a rolling twelve (12) month period:

a) First unjustified cancellation

• formal warning notified to the Host by email;
• display of a temporary alert badge on the Host's profile and Listings, visible to Travelers, for a period of thirty (30) days;
• blocking of the cancelled dates in the calendar of the Listing concerned, preventing any new Booking on those dates.

b) Second unjustified cancellation (within the rolling 12 months)

• suspension of the visibility of all the Host's Listings in search results for a period of fifteen (15) days;
• blocking of the cancelled dates in the calendar;
• notification to Travelers with upcoming Bookings with this Host, informing them of the situation.

c) Third unjustified cancellation (within the rolling 12 months)

• suspension of the Host's account for a period of sixty (60) days;
• permanent loss of eligibility for the Platform's badges and distinctions ("Trusted Host" or any future loyalty program);
• notification to all Travelers with ongoing Bookings.

d) Beyond three unjustified cancellations

Triptic reserves the right to permanently terminate the Host's account, in accordance with the provisions of Article 13 of the Terms of Use, without prejudice to any right to compensation of the Travelers harmed.

7.5 Prohibition of circumvention

The Host shall refrain from inciting, directly or indirectly, a Traveler to cancel their own Booking in order to avoid the penalties provided for in this Article. The following are notably considered as circumvention practices:

• any communication suggesting that the Traveler cancel their Booking;
• the promise of a refund outside the Platform in exchange for cancellation by the Traveler;
• the deliberate degradation of the conditions of welcome or communication in order to discourage the Traveler;
• any unilateral modification of the Listing (price, amenities, house rules) after confirmation aimed at making the stay less attractive.

In the event of proven circumvention, Triptic shall reclassify the cancellation as an unjustified cancellation by the Host, with application of the corresponding penalties. The Host will be informed of this reclassification and may contest it by contacting Triptic support within a period of seven (7) days.

7.6 Refund procedures

Refunds are made via Stripe, to the same payment method used by the Traveler at the time of the Booking. The refund time depends on the payment service provider and the Traveler's banking institution, generally between five (5) and ten (10) business days. Refunds relate exclusively to the price of the stay collected via the Platform. The tourism tax, collected directly by the Host, is not subject to a refund by Triptic; any refund of the tourism tax falls within the direct relationship between the Host and the Traveler.

Article 8 — Termination of Subscriptions

The Member may terminate their Subscription at any time from their account settings. The termination takes effect at the end of the current subscription period. No pro rata refund of the remaining period is granted, except in the case of exercise of the right of withdrawal provided for in Article 4.

After termination, the Member retains access to the features of the Basic plan. Data linked to paid features (synchronizations, inventories, etc.) are retained for a period of six (6) months, allowing the Member to retrieve them or reactivate their Subscription.

Article 9 — Invoicing

An electronic invoice is automatically issued at each payment due date and made available to the Member in their personal area. Invoices are kept in accordance with legal obligations (ten years for accounting documents).

Article 10 — Legal warranties

In accordance with Directive (EU) 2019/770 on contracts for the supply of digital content and services, transposed into French law, the consumer Member benefits from the legal warranty of conformity for the Services provided under the Subscription.

Accordingly, Triptic undertakes to provide Services that conform to the description appearing on the Platform and to keep them updated so as to preserve their conformity throughout the duration of the Subscription.

In the event of a non-conformity being found, the Member may request the Service to be brought into conformity or, if this is impossible or disproportionate, obtain a price reduction or termination of the contract under the conditions provided for by law.

Article 11 — Financial liability

11.1 Booking payment flow

Triptic is not at any time the holder, escrow agent, or depositary of the funds paid by Travelers in respect of Bookings. All financial flows related to Bookings transit via the Stripe payment service provider, within the framework of Stripe Connect. Triptic does not provide any guarantee as to the solvency of Hosts or Travelers.

11.2 Cap on Triptic's liability

In accordance with Article 12.4 of the Terms of Use, to the fullest extent permitted by law, Triptic's liability in respect of commercial services (Subscriptions and Services) is capped at the total amount of the Subscriptions actually collected from the Member concerned during the twelve (12) months preceding the triggering event.

This cap expressly excludes the following amounts, which do not constitute Triptic revenue:

• the prices of stays paid by Travelers to Hosts;
• the tourism tax, which is neither collected nor processed by Triptic;
• the transaction fees of the Stripe payment service provider.

This limitation of liability does not apply in the event of willful misconduct or gross negligence on the part of Triptic.

11.3 Disputes between Members

Any dispute relating to the performance of the rental contract (quality of the property, damages, refunds outside the cancellation policy) falls exclusively within the direct relationship between the Host and the Traveler. Triptic may, as a matter of goodwill and without obligation, assist the parties in seeking an amicable solution via its messaging service, without thereby incurring any liability.